0800 693 323


Allegations Support

Caregiving brings many challenges. As a caregiver you are responsible for some of the most vulnerable children in society; you provide a vital service. It is therefore distressing when an allegation is made about the way you care for a child or young person.

Up to three quarters of allegations are found to be unsubstantiated, however when an allegation is made, Oranga Tamariki, the Ministry for Children, have a statutory responsibility to investigate ALL notifications regardless of whether you care through them or another care provider.

Critical Support Workers

As part of your Allegation Support Service, the Critical Support team assign a Critical Support Worker to help the Caregiver until the investigation is completed.

Caring Families Aotearoa currently has 15 Critical Support Workers around the country and we are currently looking for more volunteers.

To find out more about this invaluable role, or volunteer to become a Critical Support Worker please click below.


“I would like to take this opportunity to thank you and the critical support team for the great support I have had during the investigation. I felt I was very well supported by your team and they were always on the game straight away or whenever I needed them. Every caregiver needs to be registered and a part of this, as allegations can pop up at any time on any occasion to any one person.
The prompt response and the fast moving and knowledge that you guys have is a must know for all caregivers. Considering when I was first told about you guys, I was very reluctant, in thinking I could do this on my own – knowing that I had done nothing wrong. But now I understand that your guys help and knowledge is a must have in this type of situation.

So I will be encouraging or advising other caregivers in my region to register with you guys as my experience was nothing but support by you all. So once again, thank you all so much for your support and advice.”

Caregiver message to the Allegation Support Service

Contact the Critical Support team

criticalsupport@caringfamilies.org.nz  free phone 0800 693 278